Telephone availability
We look forward to hearing from you. As we are a family-run hotel without a 24-hour reception, the hours shown below are our reliable telephone contact hours. We can be reached by telephone during these hours. You may also be able to reach us earlier or later, but availability outside the stated hours is not guaranteed.
The stated hours apply only to telephone availability. They are not the hotel’s general opening hours.
Our telephone contact hours
Arrival information and personal handling of enquiries
Important information about arrival and check-in:
To ensure that we can welcome you personally, arrival is possible only by prior telephone arrangement. Please arrange your planned arrival time with us by telephone before you travel. If you are delayed, please let us know as early as possible.
Important: Room enquiries and reservations can only be made by telephone and in German. Email is intended for general enquiries only. We do not use WhatsApp or other messaging services as official contact channels.
Alternative arrival times may be possible for guests with confirmed bookings if agreed by telephone in advance. Regular late arrivals (for example, after ) are not possible. Please arrange your planned arrival time with us by telephone in good time.
Personal handling – no chatbots or generative AI for enquiries and reservations
We handle enquiries, reservations and follow-up questions personally. We do not use chatbots, generative AI systems or automated response systems to process the content of your enquiry.
Room enquiries and reservations can only be made by telephone and in German. Email is intended for general enquiries only. We do not use WhatsApp or other messaging services as official contact channels.
Further information about the processing of personal data is available in our Privacy Policy.
Payment information
To help you prepare for your stay, please note the following payment information.
Payment information and ATMs
Cash payment: We only accept cash on site.
ATMs: Please note that there are currently no ATMs in the Hohenstaufen district. The nearest option is towards Göppingen city centre, approximately 7 km away.
Further information
Further information about directions, bus route 933 and distances is available on our Directions page.
Call now (+49 7165 8062)We look forward to welcoming you personally to Hotel Goldener Ochsen.
The Mayer family
Important: Room enquiries and reservations can only be made by telephone and in German. Email is intended for general enquiries only. We do not use WhatsApp or other messaging services as official contact channels.
The corresponding German version is available here: German version.